Our Philosophy

The Value of Feedback

National Shopping Service is much more than a mystery shopping company...
We at NSS are dedicated to the idea that successful companies require excellence in the critical areas of customer and employee management. Our mission is to reduce costs, improve performance, and empower decision makers by providing feedback, accountability and recognition systems tied to specific corporate strategies.

By emphasizing our unique combination of resources on the quality, customer satisfaction, and marketing aspects of our client's businesses, we enable them to influence the behavior of their customers and employees, and ultimately their profits.

In our quest to lead the industry in performance and customer satisfaction assessment services, we strive to expand globally while remaining dedicated to our ethics and credibility. A great place to work and a great place to do business, National Shopping Service's employees strive to provide consistent support. Details are everything to us. Period. Dedication sets us apart from other vendors and allows us to always exceed the expectations of our clients and partners

Already a leader in market research and mystery shopping, we continue to refine our practices and business methods in order to adapt to the dynamic needs of our clients while maintaining a standardized approach. Our service spectrum will continue to grow by building on the solid foundation of performance and other management solutions in utilization today, while seamlessly adjusting to the expanding needs of market research and the industries that depend upon it.

Innovative, financially strong, ethical, and consistent, we are leaders in providing measurement that enables management.

Knowledge is Power

Understanding your "people" doesn't have to be complex or expensive...
More and more, companies are realizing that their most precious asset is their existing customer base. Figuring out the best way to utilize your company's limited resources to monitor these critical areas is often a complex and inconsistent process, but it doesn't have to be.

National Shopping Service can help you to focus your resources in the right places using quantitative data collection, analysis and innovative technology to deliver the right information to the right people, in the correct format. With consistent metrics on customers and employees, your decision-makers can truly address the suitability of particular directives. This wisdom allows management to effortlessly (yet realistically) evaluate the performance of their related choices and actions.

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