Solutions Overview

Our solutions empower executives and managers with robust decision-making tools
for implementing and monitoring customer and employee initiatives.

From delivering on brand promises at customer touchpoints, to avoiding pitfalls, to empowering employees, we can simultaneously help the cream rise to the top and flag those areas where performance is inconsistent with your corporate directives. With access to the most important aspects of your customers and employees at your fingertips we guarantee you will have the knowledge and time you need to find the best opportunities to maximize profit.

Customer Research

Customers are complex,
satisfying them doesn't have to be.

Our flexible programs will keep you customer oriented without distracting you from your core operations.

Types:
Mystery Shopping
Market Research
Mystery Applicants

Features:
 -Digital Video/Photos
 -Audio/Phone Capture
 -Advanced Summaries
 -Custom Project Mgmnt
 -Dedicated Account
  Manager & Staff

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Audits & Inspections

If it can be measured, it can be managed.
These specialized audits are performed by formally "attired" specialists and typically involve higher researcher training levels and assessment needs.

Types:
 Procedural Audits
 Adherence to Regulations
 Product Placement
Environment Inspections

Features:
 -Focused Researchers/Auditors
 -Non-traditional Analysis/Tools
 -Advanced Screening
 -Demographics Filters

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Employee Services

Your employee's performance
can make or break your company.

Improve the performance of your most valuable assets -your people - by hiring smart, listening as they progress, & rewarding those who achieve.

Types:
 Recognition & Incentives
 Feedback & Development
 Exit Interviews

Features:
 -Licensed/Confidential
 -Online Management
 -Easily Integrated w/other NSS
  initiatives

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